workshop

Patient Experience

 
 

Introduction to the Workshop

This is a small, highly interactive group activity with no more than 30 participants requiring 90 minutes or two 45-minute sessions.

 
 

Participants Will Learn to

 
  • Identify the five ways to face a conflict and learn to choose the best mode for the conflict at hand. 

  • Identify their individual preferred mode and mode(s) that are a ‘stretch’ for them.

  • Practice with real-life scenarios and learn to make your way through the three stages of a negotiation.

McArdleBlue-01.jpg
 
 

TKI Assessment

Here's a video explanation of a tool we'll use in the workshop.

 
 
 

Ready to Improve Patient Experience?